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Director - Call Center Operations
Oversee and optimize outsourced or captive call center operations for a global BPO provider, ensuring high service levels, cost efficiency, and customer experience across industries like healthcare, retail, and financial services.
UI/UX Designer - Labor Marketplace
Designs intuitive web and mobile interfaces for a next-gen labor marketplace, mapping candidate and employer journeys, building design systems, and optimizing hiring flows with Figma and user research.
Product Engineer (Design + Full-Stack)
Design intuitive UX and build full-stack systems for a next-gen labor marketplace that powers hiring workflows, worker profiles, and employer dashboards using React, Node.js, Python, and SQL.
Full-Stack Engineer – Labor Marketplace
Build and own the full-stack for a labor marketplace that matches workers with employers, handling job postings, matching logic, scheduling, and employer dashboards using modern web and mobile tech.
WFM Manager
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…
Employment Services Client Success Manager
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…
Call Center Client Account Manager III
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…
Call Center Client Account Manager II
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…
Bilingual Talent Acquisition Specialist
A Talent Acquisition Specialist manages the full recruitment lifecycle—sourcing, screening, interviewing, and onboarding candidates—while improving hiring processes and maintaining HR records. Core tools include Microsoft Office and recruitment systems.
Financial Controller
Oversees financial operations for the USA/UK division, managing accounting, compliance, budgeting, and financial reporting while partnering with stakeholders to drive business performance.
Employment Services Client Success Manager
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…
Human Resources Specialist
Supports HR functions with a focus on recruitment, employee engagement, and HRIS management for a tech-enabled business services company specializing in call centers and outsourcing.
Bilingual Recruiter
A Talent Acquisition Specialist sources, interviews, and onboards candidates for MCI’s call centers and outsourcing operations, managing recruitment workflows and HR administrative tasks in a fast-paced, team-driven environment.
Product Engineer (Design + Full-Stack)
Design intuitive UX and build full-stack features for a next-gen labor marketplace, using React/Next.js/Vue on the front end and Node.js/Python/SQL on the back end.
UI/UX Designer - Labor Marketplace
Designs intuitive web and mobile interfaces for a labor marketplace that matches talent and employers, focusing on conversion-driven flows and workforce workflows.
Full-Stack Engineer – Labor Marketplace
Build and own the full tech stack for a labor marketplace that matches workers with employers, handling job postings, matching logic, scheduling, and analytics using React, Node.js, and PostgreSQL.
Quality Assurance (QA) Specialist
QA Specialist designs and runs tests to ensure products and services meet quality standards, analyzing results and collaborating with teams to fix issues in a BPO environment.
Inbound Customer Service Representative (Tolling)
Handles inbound customer service calls for tolling services, processing payments and resolving disputes using contact center tools in a Dallas office.
Inbound Customer Care Representative (Tolling)
Handles inbound customer calls for a tolling service, resolving disputes, processing payments, and providing support using CRM tools and scripts in a fast-paced contact center.
BPO Sales Lead
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…