Hands-on senior engineer at a vendor-neutral CX consultancy, building and deploying conversational AI solutions (LLM-powered agents, RAG, chat/voicebots) for enterprise clients. Day to day: developing flows and integrations, wiring them into CCaaS/telephony platforms like NICE CXone and Genesys Cloud using JavaScript, REST APIs, and Python/TypeScript, and supporting testing through go-live.
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