A CX consultancy seeks a Software Architect to design enterprise customer-experience, CCaaS, and AI solutions: leading client discovery, defining scalable architectures (ACD, IVR, routing, integrations) and conversational AI designs (LLM/RAG, virtual agents), then handing detailed technical designs to engineers. Key tech: NICE CXone/Genesys Cloud, APIs, CRM integrations, AI platforms.
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