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About AlphaSense: AlphaSense is the AI platform redefining market intelligence and workflow orchestration, trusted by thousands of leading organizations to drive faster, more confident decisions in business and…
Leads day-to-day IT support delivery for AlphaSense's London region (hybrid role): managing the ticket queue and SLAs, commanding incident response, auditing documentation quality, coaching analysts, and handling VIP/sensitive escalations. Tooling spans ITSM platforms plus Okta, Google Workspace, Kandji, and Microsoft Intune.
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