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Anovia is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as…
Anovia (formerly Innovatia Technical Services) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow…
Help Desk Engineer at Anovia, a technology outsourcing support provider serving Fortune 500 clients, delivering voice and email technical support under ITIL incident management. Day to day: logging and owning tickets to resolution, and troubleshooting Windows/Mac, Office 365, VPN, printers/MFDs, and networking, with ServiceNow.
A hands-on security and compliance role: the hire maintains Anovia's ISO/IEC 27001 ISMS, supports SOC 2/HIPAA audit readiness, coordinates evidence collection and auditor relationships, and manages security tooling (Microsoft 365, Defender, Intune, Entra ID), while also driving loosely defined security and operational initiatives through to completion.
Builds AI-driven agentic systems that process structured/unstructured data, enabling autonomous reasoning, search, and workflow execution using LLMs, RAG pipelines, and semantic search.
Senior System Administrator provides tier-2/3 technical support, troubleshoots Windows servers/workstations, and maintains Active Directory, Exchange, and network infrastructure for enterprise clients.
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