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First-level helpdesk officer at a telecom/ISP company: handling, recording, monitoring, and resolving customer complaints via a ticketing system, giving basic technical guidance, coordinating with teams, and escalating complex issues. Shift-based on-site role in South Jakarta requiring basic networking/troubleshooting skills.
Field sales role (Account Executive) selling IT security products and solutions from South Jakarta: prospecting and qualifying new customers, growing existing accounts via up-sell/cross-sell, presenting solutions, drafting proposals with pricing/PnL and contract terms, and reporting on pipeline. Requires 3+ years of IT sales experience.
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