ASAPP
Develops AI-powered software to automate enterprise contact center interactions.
Company facts
- Founded
- 2014
- Employees
- 408
- Headquarters
- United States
- CEO
- Gustavo Sapoznik
- Type
- Private
- Funding
- Series C · $120M · 2021
About
ASAPP is a pioneering company dedicated to transforming the customer experience through the integration of advanced generative AI technologies within the contact center space. Founded in 2014, ASAPP aims to elevate human performance by empowering agents with innovative AI solutions that increase productivity, enhance efficiency, and deliver superior customer service. With a client roster that includes some of the world's largest organizations, ASAPP specializes in automated solutions that streamline agent interactions while maintaining high-quality service. The company's flagship product, GenerativeAgent, is designed to automate complex agent interactions and boost productivity, enabling businesses to deliver remarkable customer experiences. ASAPP believes in the power of seamless collaboration between humans and AI, driving down costs and improving performance metrics across the board. Implementing GenerativeAI solutions has resulted in a reported reduction of agent workload by an average of 34%, while achieving an impressive 91% first call resolution rate.
Open positions
Principal AI Architect
At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. We are guided by principles that shape how we think, build, and execute, including deep customer obsession,…
Sr. Staff Cloud Security Engineer
At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer…
Lead Machine Learning Engineer, Evaluations
ASAPP is hiring a Lead Machine Learning Engineer (hybrid, Mountain View, 10-12 office days/month) to own and grow the evaluation platform that measures quality, safety, and performance of its agentic AI/LLM systems. Day to day: designing eval methodologies, building annotation/data infrastructure, and mentoring engineers with Python, AWS, and Kubernetes.
Manager, AI Project Management
ASAPP is hiring a Senior AI Project Manager to run customer-facing software and AI delivery projects end to end — building plans, communicating status and risks to enterprise customers, and coordinating Solutions Engineering, Product, and Customer Success. The hybrid role is based in New York City or Mountain View and centers on Agile/Waterfall delivery of conversational AI/LLM projects.
Senior Product Manager, Observability Tools
ASAPP is hiring a Senior Product Manager to own observability tooling for GenerativeAgent, its AI customer-experience agent — covering simulation/scenario tools, evals and mistake monitoring, a configuration Previewer, and Conversation Explorer for reviewing production conversations. Requires 5+ years PM experience in enterprise B2B SaaS plus hands-on product work with LLMs/AI agents; role is base
Speech Software Engineer
At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. We are guided by principles that shape how we think, build, and execute, including deep customer obsession,…