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Tier 2 Service Desk agents are responsible for providing technical support to the users of Protective DNS during scenarios wherein Tier 1 support is not enough to resolve the ticket. The role entails troubleshooting…
Federal Network Support Engineer to provide foundational technical infrastructure and software services support for the Azure Core Networking team within Government Cloud environments. This role will support 24x7…
Monitors customer interactions and reviews and analyzes customer feedback to evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Accurately compares measurements between…
Monitors customer interactions and reviews and analyzes customer feedback to evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Assists with implementation of quality…
Overview ASM Research is seeking a Security Operations Center (SOC) Manager to lead both the strategic direction and daily operational effectiveness of our organization's cybersecurity defenses. This individual…
Develops and analyzes functional and cross-functional requirements and designs documentation. Provides subject matter expertise and support to clients. Monitors products and services throughout the life cycle. Serves…
The Systems Engineer Journeyman supports the design, integration, and lifecycle management of complex, mission‑critical systems in a highly regulated government environment. They translate customer requirements into…
The Server Operations – AWS resource is responsible for the day-to-day management, maintenance, security, and optimization of cloud server infrastructure hosted in AWS. This role supports reliable, compliant, and…
Provides a level of expertise to the Customer Support Services, which operates inbound call, outbound call, email, and/or web chat services, as well as back-office services. Displays an advanced understanding and focus…
Responsible for intermediate level inbound call, outbound call, email and web chat services, as well as back-office services. Applies skills and experience to show a focus on customer satisfaction and adherence to…
Seeking an Enterprise Operations Center (EOC) technician. The candidate will have experience demonstrating comprehensive knowledge of key tasks on a large high visibility IT program. This role will be responsible for…
The Incident Manager will have experience managing incidents in a Network Operations Center or equivalent 24x7x365 operations center supporting the resolution of Major Incidents for an enterprise or Government agency.…
The Network Administrator is responsible for the build, support, administration, and optimization of the network and associated hardware and software. This role deploys and troubleshoots small-scale to medium network…
Position Overview The Systems Administrator, Senior manages and optimizes complex enterprise infrastructure spanning Windows and Linux servers, VMware environments, and cloud services that support mission‑critical…
Researches and compiles technical data for use in documents or sections of documents such as manuals, procedures and specifications. Analyzes requirements of project to determine types of publications needed. Obtains…
Detail-oriented resource that will manage workstreams that support validations of cloud-based requests and approvals for accounts, tenants, and other cloud services. Validate prior requests and approvals for cloud…
The Problem Mgmt. Lead / Problem Manager, Senior leads the end-to-end problem management function to identify, analyze, and eliminate root causes of recurring incidents impacting mission-critical IT services. This role…
As part of our Cyber Defense and Managed Security Services team, you’ll analyze security alerts, triage incidents, and ensure organizations maintain a strong security posture in an increasingly complex digital…
Overview The Systems Engineer Lead will serve as the senior technical authority and team leader for systems engineering services supporting the Office of Information Management (OIM) and the Office of Science (SC)…
Responsible for the planning, design, implementation, testing, and deployment of network systems. Determines network requirements. Ensures that network infrastructure is operational and optimal, and prepares reports…
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