Tier 3 Infrastructure Support Escalation Engineer ensuring 24/7 availability, stability, and performance of enterprise cloud and data center infrastructure. Day to day involves incident escalation and root cause analysis, authoring MOPs, and CAB participation, with deep work across VMware, Cisco UCS/Nexus, HyperFlex, and data center networking (VXLAN, BGP EVPN, ACI) under ITIL.
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