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About the team: You will be part of the AI team responsible for building next-generation AI capabilities at Helpshift. The team works on: AI Agents for automated issue resolution User Intent Detection AI-Powered…
About the company Helpshift - A Keywords Studio, bridges the disconnect between conventional customer service channels — such as email and phone support — and a growing consumer base that does more on mobile phones and…
About the Team The Developer Productivity (DevX) team builds and maintains the tools, platforms, and infrastructure that help Helpshift engineers reliably build, test, deploy, and release products. We work across…
About the Role We are looking for a Backend AI Engineer to join our AI engineering team and help build and scale backend systems that power AI Agents for the gaming industry, handling millions of customer support…
Company Overview Helpshift is a Keywords Studios company and an AI-first customer service platform used by some of the world’s largest games, digital entertainment, and consumer technology companies. It helps…
Note: This role will be hired under Helpshift, a Keywords Technology. Your employment contract and payroll will be under the Helpshift entity. New hires are required to work fully onsite during the onboarding and…
1. People Leadership & Team Management Lead, mentor, and develop a team of Technical Support Engineers. Establish clear goals, expectations, KPIs, and performance standards. Conduct regular 1:1s, performance…
Job Summary: We are looking for an Implementation Specialist - II to join our Professional Services team based in Pune, Maharashtra. You will be part of a team of engineers and implementation specialists who build…
Keywords Studios is a leading global provider of technical and creative services to the video game and entertainment industries. With a network of over 70 studios across 26 countries, we partner with the world's…
Company Introduction: Keywords Studios, established in Dublin in 1998, now has 70+ studios across Europe, North and South America and Asia with 12,000+ employee strength located across 5 continents and 26 countries.…
Keywords Studios, established in Dublin in 1998, now has 70+ studios across Europe, North and South America and Asia with 13,000 employee strength located across 5 continents and 26 countries. The company provides a…
About the Role We are seeking a highly empathetic and analytical Senior UX Researcher to join our growing design team. In this pivotal role, you will champion the voice of the user, uncover deep insights into their…
We are on a mission to rid the world of bad customer service by “mobilizing” the way help is delivered. Today’s consumers want an always-available customer service experience that leaves them feeling valued and…
At Keywords Studios, we are using our passion for games, technology and media to create a global services platform for the video games and entertainment industries. Our aim is to become the “go to” provider of…
About the Team: DevOps team is at the core of Helpshift engineering. We have a centralised DevOps team in Helpshift and that essentially means we have our technical depth both horizontally and vertically. We’re…
Lakshya, a Keywords Studios company, in India is headquartered in Gurgaon and has a team of over 700 employees spread across studio facilities in Gurgaon, Pune and Seattle, and sales offices in San Diego and Tokyo.…
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