Cognizance Technologies — 2 open jobs

2 jobs

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2 jobs Posted Sort

Cognizance Technologies

5 days ago

Helpdesk Specialist - Mid-Level

New North AmericaMiddle

United States

Mid-level helpdesk specialist providing Tier 0–2 support for FDA applications and services at a Silver Spring, MD site: handling ticket intake, triage, and escalations in ServiceNow, troubleshooting accounts, access, and connectivity, and maintaining knowledge documentation while coordinating with FDA technical teams.

Accessibility Automation Data Quality Help Desk ITIL +8 skills

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Cognizance Technologies

2 months ago

Business Analyst

North America

United States

Senior Business Analyst / Agile Project Coordinator (≈8 years' experience) who gathers and documents business requirements, writes user stories, facilitates Scrum ceremonies, and tracks schedules, risks, and dependencies across cross-functional teams — ideally with digital publishing and content management workflow experience.

Acceptance Criteria Accessibility Agile Automation Azure +9 skills

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