Cresta
Real-time AI intelligence and automation for contact centers.
Company facts
- Founded
- 2017
- Employees
- 593
- Headquarters
- United States
- Type
- Private
- Funding
- Series D · $125M · 2024
Open positions
Infrastructure Engineer/SRE
Design and maintain Kubernetes-based infrastructure, CI/CD pipelines, and ML tooling to ensure reliable, secure, and scalable AI platform operations.
Partner Success Director
Drive Cresta’s partner ecosystem by enabling ISV/SI/BPO partners to sell and deliver AI-powered contact-center solutions, aligning joint GTM strategies and measuring partner success.
Principal Partner Solutions Consultant
You’ll advise Cresta’s partners on deploying its AI-powered contact-center platform, crafting demos and presentations that turn technical features into revenue-driving outcomes for joint customers.
Senior Forward Deployed Engineer (AI Agent)
Build and deploy AI agents using LLMs and agent frameworks, integrate them with enterprise systems, and guide customers through high-impact deployments.
Senior Forward Deployed Engineer (AI Agent)
Build and deploy AI agents using LLMs and agent frameworks, integrate them with enterprise systems, and guide customers through high-impact deployments.
Senior Full Stack Engineer - Conversation Intelligence
Senior fullstack engineer on Cresta's QM & Coaching team building and scaling the no-code platform behind its conversation intelligence products. Day to day spans React/TypeScript UIs and visual editors, Python/Go backend services and APIs, and data layers in Postgres, ClickHouse, and Elasticsearch, working closely with ML engineers.
Senior Infrastructure Engineer/SRE
Build and maintain Cresta’s multi-cloud Kubernetes infrastructure, CI/CD pipelines, and ML ops tooling to ensure reliable, secure AI platform operations.
Senior Machine Learning Engineer
Build and deploy LLM-powered AI agents and real-time augmentation systems for contact centers using RAG, multi-agent orchestration, and evaluation frameworks.
Senior Machine Learning Engineer
Build and deploy next-gen AI agents and real-time agent-assist systems using LLMs, RAG, and multi-step workflows to power customer-experience platforms for enterprises like United Airlines and Marriott.
Senior Product Designer, AI Builders
Designs the end-to-end builder experience at Cresta that lets contact center teams — from developers to business operators — create, evaluate, and deploy AI agents and workflows. The role blends product/UX design, prototyping, and user research, using Figma plus AI-native tools like Claude Code, Cursor, and MCP.
Senior Software Engineer, Backend (AI Agent)
Build and optimize scalable backend systems powering Cresta’s AI Agents, focusing on reliability, performance, and integration with cloud-native technologies like Kubernetes and gRPC.
Senior Software Engineer, Backend (AI Agent Integrations)
Build backend systems that integrate AI agents with contact-center platforms, enabling real-time conversations, seamless AI-to-human handoffs, and enterprise-grade orchestration.
Senior Software Engineer, Backend (AI Agent Runtime)
Build and operate the low-latency runtime that powers real-time AI agents, handling stateful session management, LLM streaming, and distributed systems challenges in Python and Go.
Senior Software Engineer, Backend (Berlin)
Build and scale Cresta’s backend services and data platform using Python/Go, Postgres, ClickHouse, and Elasticsearch to power real-time AI-driven customer insights and engagement.
Senior Software Engineer, Backend (Taiwan)
Build and maintain scalable backend services and APIs in Go and Python that power Cresta’s AI-driven customer engagement platform, integrating real-time agent augmentation and conversation intelligence.
Staff Machine Learning Engineer
Build and lead next-gen agentic AI systems at a Stanford-born AI company, designing scalable LLM workflows, robust evaluation frameworks, and real-time agent augmentation for enterprise contact centers.
Staff Software Engineer, Backend
Lead the architecture of scalable backend systems powering Cresta’s AI platform, enabling real-time AI agents and enterprise integrations for customer experience.
Strategic Sales Director, Australia
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation,…
Strategic Sales Director, East
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation,…
Strategic Sales Director, EMEA
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation,…