Cresta
Real-time AI intelligence and automation for contact centers.
Company facts
- Founded
- 2017
- Employees
- 593
- Headquarters
- United States
- Type
- Private
- Funding
- Series D · $125M · 2024
Open positions
Principal Solutions Engineer, West
Partnering with sales, you guide enterprise customers through discovery, demos, and proof-of-value of Cresta's AI contact-center platform — LLM/SLM-based virtual agents, real-time agent assist, and conversation intelligence — requiring deep telephony/CCaaS expertise. Remote role based on the US West Coast.
Solutions Engineer, AI Agent (Enterprise)
Designs and demonstrates AI-powered customer service agents for enterprises, guiding technical discovery and high-stakes demos to drive sales of Cresta's unified AI platform.
Revenue Analytics Manager
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation,…
Senior Technical Product Marketing Manager, AI Agent
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation,…
Forward Deployed Product Manager, AI Agent
Leads end-to-end development of AI agents for customer experience platforms, owning deployment, optimization, and customer outcomes while collaborating with engineers and stakeholders to design and iterate on AI-driven solutions.
Forward Deployed Product Manager - AI Agent (EMEA)
Build, deploy, and optimize AI agents for enterprise customers, owning outcomes from scoping to post-launch optimization while partnering with cross-functional teams.
Product Design Intern for AI and Human Agents Platform
Design intern creating UX for Cresta’s AI-human agent platform, blending conversation intelligence and generative AI workflows for contact centers.
Senior Forward Deployed Engineer (AI Agent)
Build and deploy AI agents using LLMs and agent frameworks, integrate them with enterprise systems, and guide customers through high-impact deployments.
Senior Forward Deployed Engineer (AI Agent)
Build and deploy AI agents using LLMs and agent frameworks, integrate them with enterprise systems, and guide customers through high-impact deployments.
Senior Forward Deployed Engineer (AI Agent) - Germany
Build and deploy AI agents that integrate with enterprise systems, optimize performance, and guide customers through Cresta’s AI platform using Python, Go, and LLM frameworks.
Senior Machine Learning Engineer
Build and deploy LLM-powered AI agents and real-time augmentation systems for contact centers using RAG, multi-agent orchestration, and evaluation frameworks.
Senior Machine Learning Engineer
Build and deploy next-gen AI agents and real-time agent-assist systems using LLMs, RAG, and multi-step workflows to power customer-experience platforms for enterprises like United Airlines and Marriott.
Senior Product Designer, AI Builders
Designs the end-to-end builder experience at Cresta that lets contact center teams — from developers to business operators — create, evaluate, and deploy AI agents and workflows. The role blends product/UX design, prototyping, and user research, using Figma plus AI-native tools like Claude Code, Cursor, and MCP.
Senior Software Engineer, Backend (AI Agent Integrations)
Build backend systems that integrate AI agents with contact-center platforms, enabling real-time conversations, seamless AI-to-human handoffs, and enterprise-grade orchestration.
Senior Software Engineer, Backend (AI Agent Runtime)
Build and operate the low-latency runtime that powers real-time AI agents, handling stateful session management, LLM streaming, and distributed systems challenges in Python and Go.
Senior Software Engineer, Backend - Platform Team
Build and maintain backend systems for Cresta’s AI-powered customer experience platform, focusing on agent-assist integrations, authentication, and enterprise-grade security for real-time communication.
Software Engineer Intern
Build real-time AI systems that power live customer interactions in contact centers, combining LLMs, backend services, and user-facing apps to improve efficiency and revenue.
Staff Machine Learning Engineer
Build and lead next-gen agentic AI systems at a Stanford-born AI company, designing scalable LLM workflows, robust evaluation frameworks, and real-time agent augmentation for enterprise contact centers.
Staff Software Engineer, Backend
Lead the architecture of scalable backend systems powering Cresta’s AI platform, enabling real-time AI agents and enterprise integrations for customer experience.