Cresta
Real-time AI intelligence and automation for contact centers.
Company facts
- Founded
- 2017
- Employees
- 593
- Headquarters
- United States
- Type
- Private
- Funding
- Series D · $125M · 2024
Open positions
Principal Solutions Engineer, West
Partnering with sales, you guide enterprise customers through discovery, demos, and proof-of-value of Cresta's AI contact-center platform — LLM/SLM-based virtual agents, real-time agent assist, and conversation intelligence — requiring deep telephony/CCaaS expertise. Remote role based on the US West Coast.
Solutions Architect
Design and implement AI-powered customer-experience solutions for enterprises, integrating Cresta’s platform with contact centers, CRMs, and cloud services while guiding customers from pre-sales to post-sales.
Senior Technical Product Marketing Manager, AI Agent
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation,…
AI Quality Assurance Intern
Test and refine Cresta’s AI agents and Agent Assist systems by evaluating intent recognition, conversation quality, and model outputs to ensure accuracy and safety.
Conversational Design, Demo Engineer
Design and demo AI-driven conversational experiences for contact centers, building synthetic conversations and analytics to showcase Cresta’s platform to prospects and customers.
Infrastructure Engineer/SRE
Design and maintain Kubernetes-based infrastructure, CI/CD pipelines, and ML tooling to ensure reliable, secure, and scalable AI platform operations.
Machine Learning Engineering Intern
Build and deploy AI models for contact-center agents, focusing on real-time knowledge retrieval and generative responses using Python and deep learning frameworks.
Product Design Intern for AI and Human Agents Platform
Design intern creating UX for Cresta’s AI-human agent platform, blending conversation intelligence and generative AI workflows for contact centers.
Senior Forward Deployed Engineer (AI Agent)
Build and deploy AI agents using LLMs and agent frameworks, integrate them with enterprise systems, and guide customers through high-impact deployments.
Senior Forward Deployed Engineer (AI Agent)
Build and deploy AI agents using LLMs and agent frameworks, integrate them with enterprise systems, and guide customers through high-impact deployments.
Senior Forward Deployed Engineer (AI Agent) - Germany
Build and deploy AI agents that integrate with enterprise systems, optimize performance, and guide customers through Cresta’s AI platform using Python, Go, and LLM frameworks.
Senior Infrastructure Engineer/SRE
Build and maintain Cresta’s multi-cloud Kubernetes infrastructure, CI/CD pipelines, and ML ops tooling to ensure reliable, secure AI platform operations.
Senior Machine Learning Engineer
Build and deploy LLM-powered AI agents and real-time augmentation systems for contact centers using RAG, multi-agent orchestration, and evaluation frameworks.
Senior Machine Learning Engineer
Build and deploy next-gen AI agents and real-time agent-assist systems using LLMs, RAG, and multi-step workflows to power customer-experience platforms for enterprises like United Airlines and Marriott.
Senior Software Engineer, Backend (AI Agent)
Build and optimize scalable backend systems powering Cresta’s AI Agents, focusing on reliability, performance, and integration with cloud-native technologies like Kubernetes and gRPC.
Senior Software Engineer, Backend (AI Agent Integrations)
Build backend systems that integrate AI agents with contact-center platforms, enabling real-time conversations, seamless AI-to-human handoffs, and enterprise-grade orchestration.
Senior Software Engineer, Backend (Berlin)
Build and scale Cresta’s backend services and data platform using Python/Go, Postgres, ClickHouse, and Elasticsearch to power real-time AI-driven customer insights and engagement.
Senior Software Engineer, Backend (Bucharest)
Build and scale Cresta’s real-time voice infrastructure and AI-powered backend services in Go, integrating SIP/WebRTC and multilingual pipelines for enterprise contact centers.
Senior Software Engineer, Backend - Platform Team
Build and maintain backend systems for Cresta’s AI-powered customer experience platform, focusing on agent-assist integrations, authentication, and enterprise-grade security for real-time communication.