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Service Desk Lead
North AmericaLead
United States
Quantico, VALocation: Quantico, VA Clearance: Secret Overview: Manages the Enterprise Service Desk to ensure 24x7x365 Tier 1/2 coverage and SLA compliance for 6,000 users across 1,600 sites. Responsibilities: Supervise Tier 1/2…
Help Desk ITIL ITSM Service Desk ServiceNow +1 skills
3 views last year
Service Desk Lead
North AmericaLead
United States
Alexandria, VALocation: Alexandria, VA Clearance: Secret Overview The Service Desk Lead oversees Tier I and Tier II operations, ensuring prompt, effective support to end users. This role supervises Service Desk staff, manages…
Active Directory Azure Azure AD Help Desk Intune +9 skills