Decagon
Decagon is an AI-driven customer service platform that enhances user experience and operational efficiency through advanced conversational AI.
Company facts
- Founded
- 2023
- Employees
- 317
- Headquarters
- United States
- CEO
- Jesse Zhang
About
Decagon is revolutionizing customer service with its innovative AI agents, designed to enhance efficiency and deliver extraordinary user experiences. Founded with the vision of embedding artificial intelligence into customer service operations, Decagon utilizes Agent Operating Procedures (AOPs) to ensure that its conversational AI is both safe and scalable. With numerous accolades from industry leaders and a formidable list of clients, Decagon offers businesses a comprehensive solution that is faster, cheaper, and smarter. As a testament to its success, Decagon recently secured $65 million in Series B funding from esteemed backers including Bain Capital and Elad Gil. The company's platform allows businesses to deliver personalized conversations over chat, email, and phone, efficiently resolving complex inquiries without significant manual intervention. Thanks to seamless integrations, Decagon's AI agents improve existing workflows and leverage existing data sources, thus removing the need for outdated decision trees. Customer satisfaction is paramount, with evidence of an exemplary 80% resolution rate and significant operational efficiencies achieved for businesses supporting over 10,000 customers.
Experiential Designer
Decagon, a conversational AI platform company, is hiring an Experiential Designer in San Francisco to shape its in-person brand presence at conferences, events, and booths, plus design campaigns, web, sales, video, and social assets. Core tools are Figma and Adobe Creative Suite, with interest in AI design tools.
Agent UX Designer
Decagon is hiring an Agent UX Designer in San Francisco to design and optimize enterprise AI agent conversations across voice, chat, SMS, and email. Day to day: advising customers on conversation design, evaluating voice quality, and building playbooks and evaluation frameworks, partnering with Engineering and Product. Core skills: conversation/voice design, TTS evaluation, LLM-based agents.
Senior Product Designer
Designs AI agent UX for enterprise platforms, shaping interfaces for building and controlling autonomous agents across chat, voice, and email.
Agent Experience Designer
Design and optimize enterprise AI conversation experiences across voice, chat, SMS, and email for leading brands using Decagon’s conversational AI platform.
Conversation Designer
Designs and optimizes AI-driven customer conversations across voice, chat, SMS, and email for enterprise clients, focusing on natural, high-quality interactions and scalable frameworks.
Brand Design Lead
About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s…