Decagon
Decagon is an AI-driven customer service platform that enhances user experience and operational efficiency through advanced conversational AI.
Company facts
- Founded
- 2023
- Employees
- 317
- Headquarters
- United States
- CEO
- Jesse Zhang
About
Decagon is revolutionizing customer service with its innovative AI agents, designed to enhance efficiency and deliver extraordinary user experiences. Founded with the vision of embedding artificial intelligence into customer service operations, Decagon utilizes Agent Operating Procedures (AOPs) to ensure that its conversational AI is both safe and scalable. With numerous accolades from industry leaders and a formidable list of clients, Decagon offers businesses a comprehensive solution that is faster, cheaper, and smarter. As a testament to its success, Decagon recently secured $65 million in Series B funding from esteemed backers including Bain Capital and Elad Gil. The company's platform allows businesses to deliver personalized conversations over chat, email, and phone, efficiently resolving complex inquiries without significant manual intervention. Thanks to seamless integrations, Decagon's AI agents improve existing workflows and leverage existing data sources, thus removing the need for outdated decision trees. Customer satisfaction is paramount, with evidence of an exemplary 80% resolution rate and significant operational efficiencies achieved for businesses supporting over 10,000 customers.
Technical Program Manager
Own delivery of complex AI customer deployments and internal programs that scale enterprise readiness, coordinating engineering, product, and GTM teams to ship high-quality implementations on time.
Product Marketing Manager
About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s…
Sales Enablement Manager
About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s…
Staff Software Engineer, Product
Staff software engineer on Decagon's Product Engineering team building the conversational AI platform customers use to configure, train, test, and monitor AI agents — self-serve tooling, config abstractions, monitoring/tracing, and model evals, primarily in Python across the full stack, in-office in San Francisco.
Senior Software Engineer, Product
Senior product engineer at Decagon building the platform that lets enterprises configure, train, test, and monitor conversational AI agents across chat, voice, email, and SMS. Day to day: owning features end to end in Python, working closely with product/design, and shipping agentic systems at scale.
Agent Product Manager
Decagon, a conversational AI platform for enterprise customer experience, is hiring a senior IC Agent Product Manager in San Francisco to own AI agent delivery end to end for Fortune 500 accounts — advising the C-suite, designing and building production AI agents, and directing forward-deployed engineers. In-office role; $150K–$200K plus equity.
Experiential Designer
Decagon, a conversational AI platform company, is hiring an Experiential Designer in San Francisco to shape its in-person brand presence at conferences, events, and booths, plus design campaigns, web, sales, video, and social assets. Core tools are Figma and Adobe Creative Suite, with interest in AI design tools.
Agent UX Designer
Decagon is hiring an Agent UX Designer in San Francisco to design and optimize enterprise AI agent conversations across voice, chat, SMS, and email. Day to day: advising customers on conversation design, evaluating voice quality, and building playbooks and evaluation frameworks, partnering with Engineering and Product. Core skills: conversation/voice design, TTS evaluation, LLM-based agents.
Field Marketing Manager
About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s…
Growth Marketing Manager, Web & Search
About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s…
Technical Sourcer
About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s…
Senior Software Engineer, Platform Security
Founding platform security engineer at Decagon who designs, builds, and operates the security infrastructure behind its conversational AI platform — building paved paths for secure services, Terraform/GitOps automation, secrets management, and IAM on GCP/AWS. In-office role in San Francisco; $170K–$305K plus equity.
Senior Software Engineer, Application Security
Lead application security for Decagon's conversational AI agent platform: design security controls, threat modeling, SAST/DAST/IAST testing, security code reviews, and incident response in partnership with product engineering. In-office in San Francisco; core expertise is appsec for AI/ML systems (OWASP, Semgrep/CodeQL, CI/CD security).
Business Operations, Growth
About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s…
Business Operations, Analytics Engineer
Analytics engineer on Decagon's Founder's Office who builds 0-to-1 data infrastructure: working in Python and SQL across multiple databases, parsing Engineering and AI logs into trustworthy datasets, and partnering with engineering to instrument event data that drives decisions across growth, GTM, pricing, and finance.
Technical Accounting & Financial Reporting Manager
About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s…
Engineering Manager, Research
About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s…
Business Systems Manager
About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s…