Diverge IT
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Pod Lead - IT Operations
New North AmericaLead
United States
DivergeIT, an MSP/MSSP, is hiring a Pod Lead to run day-to-day operations of a service delivery pod covering Tier 1-3 support for assigned clients — assigning cases, hitting SLAs, acting as the L2 escalation point, and coaching technicians. Hands-on stack includes ConnectWise, Microsoft 365/Intune/Entra ID/Azure, and Cisco Meraki.
Azure Cisco Cisco Meraki Cloud DHCP +10 skills
38 – 49 $ / hr