Early-career service desk triage technician at Impact Technology Group (Doeren Mayhew's managed IT services arm) in Birmingham, AL. Day to day: answer client support requests by phone, email and ticketing system, provide first-level troubleshooting for Windows, Microsoft 365, printers, VPN and connectivity issues, document tickets, and escalate when needed. Full-time in-office, Mon-Fri 7am-4pm Cen
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