L1/L2 CloudOps & DevOps engineer on Cognizant's managed services team supporting Singapore public-sector cloud (GCC/GCC+) across AWS, Azure, and GCP. Day-to-day work covers incident and service-request handling, monitoring, Terraform provisioning, patch/security coordination, and ticket resolution via Jira/ServiceNow under SOPs and 24x7 escalation rotations.
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