Emerging It

Salary: $80,000 – $110,000 per year About Us Emerging IT is one of Australia's most awarded Managed Service Providers, supporting over 280 businesses nationwide. We're a collaborative, people-first team that…

Active Directory Azure Ccna Cisco Cloud +8 skills

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Emerging It

3 weeks ago

Level 1 Service Desk Technician

Open 16d On-site

Level 1 Service Desk Technician at an Australian MSP, acting as the first point of contact for client IT issues — logging, triaging, and resolving tickets within SLAs. Day-to-day work centers on Windows, Microsoft 365, basic networking, and Active Directory tasks, with escalation to Level 2/3 where needed.

Active Directory Azure Intune ITIL macOS +2 skills

Level 2 Service Desk Engineer – Onsite Client Support

Open 16d On-siteFull-time

An MSP is hiring a client-facing Level 2 service desk engineer to be the dedicated onsite IT contact at a high-value client's Brisbane CBD office, resolving day-to-day support issues across Microsoft 365, Windows, Active Directory and Exchange, maintaining SLAs, and escalating to the wider Emerging IT team as needed.

Active Directory AWS Azure Cloud Networking +2 skills

Service Desk Coordinator - IT Service Delivery

Open 16d On-siteFull-time

Service Desk Coordinator at a managed service provider: owns ticket queues end-to-end, triages and dispatches tickets to L1–L3 technicians, schedules and balances technician workloads, and spots SLA risks before breaches. Core focus is ITSM, ticket lifecycle and SLA management, based on-site in North Sydney.

Service Desk Stakeholder Management

70K – 85K AUD

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Level 3 Service Desk Engineer

Level 1 Service Desk Technician

Level 2 Service Desk Engineer – Onsite Client Support

Service Desk Coordinator - IT Service Delivery

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