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On-site Desktop Support Technician providing day-to-day hardware, software, and network troubleshooting for end users at a client site in Rochester, NY — installing and configuring computers and peripherals, upgrading operating systems, managing mobile devices, and documenting work in a ticketing system, with some on-call and after-hours coverage.
Provides front-line help desk and technical support to clients as a Help Desk Technician at Entre Computer Services, a Rochester, NY-based IT services firm offering managed services, IT infrastructure engineering, application development, and IT outsourcing to regional and national organizations.
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