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Key Responsibilities: Develop and implement QA frameworks tailored to project operational requirements Collaborate with stakeholders to define KPIs and quality benchmarks Ensure consistent calibration across QA teams…
As a Business Analytics Specialist at Startek Malaysia, you will play a pivotal role in driving datadriven decision making for the company. This full-time position is based in Ara Damansara, Selangor, and will involve…
In a world where customers consistently interact with your brand across multiple channels-including digital and social-we at Startek value our ability to effectively garner those interactions and CX insights,…
We are seeking a customer-focused Call Centre Agent to handle inbound and/or outbound calls professionally and efficiently. The ideal candidate will be responsible for assisting customer with inquiries, providing…
We are looking for a motivated and result-driven Call Centre Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the team meets performance targets,…
At STARTEK, we believe the most important customer engagement is the one that happens next. And that’s where you come in! We’re looking for customer support representatives who are true engagement specialists – skilled…
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