Inktel Contact Center Solutions

About

The story of Inktel Contact Center Solutions is one of entrepreneurial spirit and continuous evolution. It began in 1997 in Miami, Florida, when brothers Ricky, Dan, and Ed Arriola founded the company. Originally, the business was not the high-tech contact center powerhouse it is today; it started as a fulfillment and warehousing operation, born out of the needs of their father's printing business, Avanti Press. The brothers saw an opportunity to handle the logistics and distribution that clients needed after their materials were printed, laying the groundwork for a service-oriented culture. In 2001, the company took a significant leap forward when it spun off from Avanti Press, marking the beginning of its independent journey. Recognizing the shifting landscape of business needs, the Arriola brothers pivoted the company's focus towards business process outsourcing (BPO) and contact center services. This strategic shift proved to be a masterstroke. Over the next two decades, Inktel grew from a local operation into a nationally recognized leader in the BPO industry, serving Fortune 500 companies, government agencies, and major consumer brands. Today, Inktel is defined by its unique "Passion for People" philosophy. The company believes that by investing heavily in their employees—through initiatives like the "Inktel Inkwell" wellness program and the STRIVE values system (Service, Tenacity, Responsibility, Integrity, Versatility, Entrepreneurship)—they can deliver superior results for their clients. What started in a warehouse has transformed into a sophisticated, technology-driven organization that combines AI-powered tools with human empathy to create world-class customer experiences.