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10 views 4 weeks ago
Help Desk Analyst
Open 27d HybridNorth America
United States
Ohio Office, Fairlawn, OH 44333Front-line IT Help Desk Analyst supporting end users (employees, contractors, sometimes customers) by triaging, resolving, and escalating IT issues over phone, remote access, or email, while maintaining knowledge base articles in the ITSM. Hybrid role based in the Fairlawn/Akron, OH office with occasional weekend on-call rotation.
Help Desk ITSM