The Technical Business Analyst will manage daily operational and technical support requests for shipping platforms, acting as the primary liaison between internal stakeholders and the technical team. The role involves diagnosing bugs, investigating root causes, and managing integrations using tools like Metabase and database queries.
The Technical Business Analyst will manage the daily operations of the LMS Next/ParcelParcel platform by performing technical error analysis, diagnosing bugs, and acting as the primary contact for internal stakeholders. The role involves using tools like Metabase and API logs to troubleshoot issues before escalating them to the technical team.
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