LDB Gruppe

About

For over 50 years, LDB Gruppe has been at the forefront of developing solutions for sales activities and customer communication in the automotive industry. Founded with the vision of revolutionizing how car dealerships and automotive businesses interact with their customers, the company has evolved from traditional communication tools to cutting-edge AI-powered platforms. Today, LDB Gruppe stands as the market leader for digital customer processes in automotive retail, serving over 2,000 vehicle operations across Germany with their innovative CXBox platform and AI assistant Carla. What sets LDB Gruppe apart is their deep specialization in the automotive sector combined with genuine technological innovation. Their team of over 500 employees operates from three German locations, processing 3.5 million calls annually through their cloud-based solutions. The company's Berlin-based "AI-Boutique" develops forward-thinking technologies that combine proven systems with intelligent automation. From their CallManager ensuring phone availability to WhatsApp Business API integration and automated appointment booking, LDB Gruppe creates comprehensive omnichannel solutions that increase efficiency, revenue, and customer satisfaction for automotive businesses.