Luma Health

About

Luma Health was founded on the simple belief that healthcare should work better for everyone. Patients often face a frustrating, fragmented, and confusing journey when trying to get care. From the initial challenge of scheduling an appointment to navigating pre-visit instructions, managing follow-ups, and handling billing, the process can be overwhelming. This disconnected experience forces patients to become their own advocates, while provider teams struggle with manual, time-consuming tasks, leading to staff burnout, scheduling gaps, and missed opportunities to engage patients effectively. Luma Health directly addresses these challenges by providing a comprehensive Patient Success Platform™ designed to unify, automate, and transform the entire patient journey. Our platform empowers healthcare providers to create a seamless, simple, and effective experience for their patients at every step. We integrate deeply with over 80 Electronic Health Records (EHRs) and other core systems in a provider's tech stack, including Epic, Cerner, and MEDITECH. This integration allows us to serve as a system of action, automating workflows and keeping the EHR as the single source of truth. Our solutions, which include automated scheduling, smart waitlists, actionable reminders, mobile-first intake forms, two-way patient-provider chat, and telehealth capabilities, are designed to take the manual work off staff plates. By orchestrating all the clinical, operational, and financial touchpoints, we help our customers—from large health systems to specialty clinics—attract and retain patients, keep schedules full, reduce no-show rates, and ultimately, allow providers to focus on what they do best: delivering exceptional care.