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Mashreq

Jobs Hiring Closed Discussion
21 jobs
Mashreq
3 days ago

(UAE Nationals Only) Senior Personal Banking Advisor-CXC - RBG - DBC RAK Call Center -Client Experience and Conduct Group

NewBe an early applicant On-siteMENASenior
United Arab Emirates

Responsible for handling inbound calls, assisting customers with their inquiries and service requests, providing accurate information, and initiating outbound calls as required. Interact with customers over the phone…
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Mashreq
1 views 4 days ago

Assistant Manager-Social Care.Client Experience and Conduct-Customer Service

Open 68d On-siteAPAC
India

As the Assistant Manager-Social Care, you will play a crucial role in enhancing the customer experience and maintaining a positive online presence for Mashreq. Your expertise in social care and ORM will be instrumental…
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Mashreq
last week

(UAE Nationals Only) Team Leader , DBC.CXC - RBG - DBC- RAK Call Center- Client Experience and Conduct Group

New On-siteMENA
United Arab Emirates

To manage and coordinate the retention program for all RBG banking products. This includes Personal Loan customers (MB & Osool) and Liability customers across product ownership classes.Loss to competition forms a…
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Mashreq
2 weeks ago

Customer Service Officer.MGN Egy - CXC - RBG - Service and Governance.Client Experience and Conduct Group-MEGPCOE

On-siteMENA
Egypt

Job Purpose To deliver exceptional support to internal and external customers via live chat platforms: • Engage with customers through live chat to understand and resolve their banking needs. • Deliver prompt and…
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Mashreq
5 views 2 weeks ago

Senior Manager Technology - Integration Support

Open 120d HybridAPACSenior
Pakistan

· Installation, configuration, deployment, administration and monitoring of IBM API Connect in Cloud and On Prem VMs. · Monitor the health of the IBM API Connect environment to ensure performance and availability of…

Analytics API CI/CD Cloud Drupal +6 skills
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Mashreq
3 views 3 weeks ago

(UAE Nationals Only) Customer Service Manager-CXC - CSU- Client Experience and Conduct Group

Open 21d On-siteMENA
United Arab Emirates

Customer Service Manager - Client Experience Corporate Banking CIBG Customer Service Relationship Manager will be solely responsible to answer / resolve customer queries, enquiries, complaints etc. by effectively…
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Mashreq
7 views last month

Head of Contact Center- CXCG (Mashreq Bank of Pakistan)

Open 36d On-siteAPACC-level
Pakistan

Leadership & Strategy: o Develop and implement the contact center’s strategic roadmap to enhance customer service quality and operational efficiency. o Lead, mentor, and manage a team of supervisors and agents to…

AI Analytics CRM Predictive Analytics
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Mashreq
2 views last month

Senior Officer-Social Care.Client Experience and Conduct-Customer Service

Open 36d On-siteAPACSenior
India

At Mashreq, we are dedicated to providing exceptional customer service and an unparalleled client experience. As a Senior Officer in our Social Care team, you will play a vital role in ensuring our customers receive…
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Mashreq
4 views 2 months ago

UAE Nationals Only- Senior Customer Service Officer. Client Experience & Conduct - Customer Service- Client Experience & Conduct Group-RAK

Open 43d On-siteMENASenior
United Arab Emirates

Job Purpose To delight internal and external customers over the phone ( inbound & outbound -call back) Interact with customers over the phone, chat , email to understand their banking needs. Provide excellent…

Root Cause Analysis
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Mashreq
4 views 2 months ago

Customer Service Officer.CXC - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE

Likely evergreen On-siteMENA
Egypt

Interact with customers over the phone to understand their banking needs. Provide excellent customer service to achieve customer loyalty. Resolve problems over the telephone on the spot. Convert sales opportunities to…

Root Cause Analysis
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Mashreq
2 views 2 months ago

Customer Service Manager, CSU.CXC - CSU-Egypt COE.Client Experience and Conduct Group-MEGPCOE

Open 44d RemoteMENA
Egypt

The Governance Officer is responsible for supporting the governance, quality, risk, and customer experience framework across Wholesale Customer Experience operations. The role ensures adherence to internal policies,…

Corrective Action Stakeholder Management
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Mashreq
4 views 2 months ago

(UAE Nationals Only) Client Services Manager- Business Banking - Customer Service & Quality

Open 47d On-siteMENA
United Arab Emirates

We are seeking a talented and customer-centric individual to join MashreqBank as a Client Services Manager in our RBU - Muraqabat Branch. In this role, you will be responsible for managing and enhancing the overall…
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Mashreq
1 views 2 months ago

Customer Service Officer.CXC - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE

Open 48d On-siteMENA
Egypt

Job Purpose To delight internal and external customers over the phone ( inbound & outbound -call back) Interact with customers over the phone, chat , email to understand their banking needs. Provide excellent…

Root Cause Analysis
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Mashreq
7 views 2 months ago

Senior Service Associate, CCU.Egypt- Customer Care Unit.Client Experience and Conduct Group-MBEGP

Open 58d On-siteMENASenior
Egypt

Manage a reduced, specialized caseload of the most complex, sensitive, high-risk, or executive-level complaints (e.g., those involving legal, media, or regulatory escalation). Apply expert judgment and knowledge to…

Root Cause Analysis
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Mashreq
4 views 3 months ago

Customer Service Officer.

Open 98d On-siteMENA
Egypt

Operates in a Call Center environment where the interface with customers is over the telephone. Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking…

Root Cause Analysis
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Mashreq
3 views 4 months ago

Senior Customer Service Officer.

Open 113d On-siteMENASenior
Egypt

Job Purpose To delight internal and external customers over the phone ( inbound & outbound -call back) Interact with customers over the phone, chat , email to understand their banking needs. Provide excellent…

Root Cause Analysis
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Mashreq
8 views 4 months ago

Senior Officer - Customer Care Unit.CXCG MBP.Client Experience and Conduct Group-MBPKLTD

Open 120d On-siteAPACSenior
Pakistan

As a Customer Care officer at Mashreq Pakistan, your primary responsibility is to acknowledge, resolve and closure of customer complaints in compliance with regulatory standards and organizational policies. You will be…
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Mashreq
1 views 5 months ago

Team Leader.Client Experience and Conduct-Customer Service (2436092)

Open 120d On-siteAPAC
India

Job Purpose: To lead and manage a team of chatbot/customer service agents to deliver exceptional support to internal and external customers via live chat platforms. The role focuses on driving team performance,…
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Mashreq
2 views 5 months ago

Customer Support Officer.Client Experience and Conduct Group-Customer Service

Open 120d On-siteAPAC
India

Job Purpose To delight internal and external customers over the phone ( inbound & outbound -call back) • Interact with customers over the phone to understand their banking needs. • Provide excellent customer…

Root Cause Analysis
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Mashreq
1 views 5 months ago

Customer Service Officer.Client Experience and Conduct-Customer Service

Open 120d On-siteAPAC
India

Job Purpose To deliver exceptional support to internal and external customers via live chat platforms: • Engage with customers through live chat to understand and resolve their banking needs. • Deliver prompt and…
Apply

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