Mashreq

Open 120d HybridAPACSenior

2 weeks ago

Senior Manager Technology - Integration Support

Analytics API CI/CD Cloud Drupal +6 skills

· Installation, configuration, deployment, administration and monitoring of IBM API Connect in Cloud and On Prem VMs. · Monitor the health of the IBM API Connect environment to ensure performance and availability of…

2 weeks ago

Senior Network Engineer

On-siteAPACSenior

BGP CCNP Cisco Cloud CMDB +16 skills

Job Purpose The Senior Network Engineer is responsible for managing, monitoring and supporting the enterprise network infrastructure for the MGN Bangalore site, ensuring high availability, performance and security for…

On-siteAPACFull-timeSenior

2 weeks ago

Senior Voice Infrastructure Engineer

Cisco Corrective Action ITIL QoS Root Cause Analysis +2 skills

Job Purpose The Senior Voice Infrastructure Engineer is responsible for the reliable day-to-day operation, support and administration of enterprise voice, unified communications, contact centre and call-recording…

Assistant Manager - Technology - Middleware & Platforms (MGN Pak)

Open 19d RemoteAPAC

Analytics API Azure CI/CD Cloud +12 skills

Job Purpose The role possesses skills to facilitate critical production issues support, domain expertise associated with system administration side capabilities Key Result Areas Installation, configuration, deployment,…

Open 21d RemoteAPACSenior

Senior Manager Technology - Cloud Architect.Infrastructure Operations - Cloud Platform

Automation Azure Cloud FinOps Root Cause Analysis

Mashreq’s cloud platform team is looking for hire a FinOps / Cloud Architect to lead the optimisation of cloud costs and drive cost-effective strategies across the organisation. This consultant will collaborate with…

Analytics Data Analytics Process Improvement Root Cause Analysis Six Sigma

Assistant Manager , RCA & Customer Insights

Open 21d On-siteMENA

United Arab Emirates

Job Purpose: To conduct thematic root-cause analysis (RCA) of customer complaints, identifying gaps in processes, systems, policies, and people that contribute to recurring issues. To collaborate with stakeholders and…

Manager Workforce Management. CXCG

Open 21d On-siteAPAC

Analytics Automation Corrective Action Gap Analysis Risk Assessment +1 skills

Workforce Strategy, Forecasting & Capacity Planning Develop and own long-term, medium-term and short-term demand forecasts across voice, email, chat, social media, complaints and emerging digital channels.…

Open 22d RemoteAPACC-level

Assistant Vice President–Lead QA & Proofing Unit

CAD Corrective Action Power BI Root Cause Analysis Tableau

Mashreq Bank JOB DESCRIPTION 1 Job Title AVP – Lead, QA & Proofing Unit Department Operations GRC Direct Supervisor Head – Internal Controls, Operations GRC Job Number 2 Job Purpose To lead the Quality Assurance…

Open 33d RemoteAPACFull-time

Manager-Service Technology.Technology Operations - Technology Service Management

To manage the end-to-end lifecycle of assigned problems, from identification and prioritization through root cause analysis, known-error documentation, permanent resolution, and closure. The role coordinates technical…

Lead–Quality Assurance.RBG-Service and Governance

Open 42d On-siteAPACLead

Analytics Corrective Action Performance Management Process Improvement Root Cause Analysis +2 skills

Job Description Quality Lead Department: CXCG – Customer Experience & Conduct Group Reporting To: Manager – Quality & Training 1. Job Purpose The Quality Lead is responsible for driving excellence in customer…

Open 43d RemoteMENASenior

AVP Technology - Oracle Fusion Functional Consultant

Automation Cloud Oracle Root Cause Analysis

The primary function of the Oracle Fusion SCM Consultant role is to effectively deliver/implement Oracle Fusion Cloud SCM modules to provide an integrated information system solution to the Businesses. Senior-level…

Open 43d On-siteMENASenior

UAE Nationals Only- Senior Customer Service Officer. Client Experience & Conduct - Customer Service- Client Experience & Conduct Group-RAK

United Arab Emirates

Job Purpose To delight internal and external customers over the phone ( inbound & outbound -call back) Interact with customers over the phone, chat , email to understand their banking needs. Provide excellent…

Likely evergreen On-siteMENA

Customer Service Officer.CXC - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE

Interact with customers over the phone to understand their banking needs. Provide excellent customer service to achieve customer loyalty. Resolve problems over the telephone on the spot. Convert sales opportunities to…

Customer Service Officer.CXC - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE

Open 48d On-siteMENA

Job Purpose To delight internal and external customers over the phone ( inbound & outbound -call back) Interact with customers over the phone, chat , email to understand their banking needs. Provide excellent…

Open 58d On-siteMENASenior

Senior Service Associate, CCU.Egypt- Customer Care Unit.Client Experience and Conduct Group-MBEGP

Manage a reduced, specialized caseload of the most complex, sensitive, high-risk, or executive-level complaints (e.g., those involving legal, media, or regulatory escalation). Apply expert judgment and knowledge to…

Manager - Analytics.Retail Analytics - Pak DRB.Retail Banking Group-MBPKLTD

Open 58d On-siteAPAC

Business Intelligence Corrective Action Root Cause Analysis

Job Purpose: Develop comprehensive business intelligence on the RBG business performance across segments, sub segments, products. Identify, analyse and report on material positive and negative variance indicators.…

3 months ago

Customer Service Officer.

Open 98d On-siteMENA

Operates in a Call Center environment where the interface with customers is over the telephone. Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking…

Open 113d On-siteMENASenior

4 months ago

Senior Customer Service Officer.

Job Purpose To delight internal and external customers over the phone ( inbound & outbound -call back) Interact with customers over the phone, chat , email to understand their banking needs. Provide excellent…

Open 120d On-siteAPACSenior

5 months ago

Senior Virtual Relationship Manager.Business Banking-VRM SME

Mashreq Bank JOB DESCRIPTION –Senior Virtual Relationship Manager and Virtual Relationship Manager - Business Banking 1 Job Title Senior Virtual Relationship Manager / Visual Relationship Manager Department Business…