Maximus Global Consulting Services
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Service Desk Lead (US Shift)
HybridAPACLead
India
Pune, Mumbai (All Areas)Leads L2/L3 enterprise service desk operations on a mandatory US business-hours shift from Pune/Mumbai — owning queue and SLA management, Sev-1/Major Incident coordination, and L3 escalations across Windows, Microsoft 365, Intune, Citrix/VDI and identity tooling, while coaching senior service desk engineers.
Active Directory Citrix Entra ID Intune ITIL +12 skills
1.2M – 1.8M INR