MCI Careers

NewBe an early applicant APACContract

2 days ago

Quality Assurance (QA) Specialist

Corrective Action Process Improvement Usability Testing

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled businesses services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple…

Likely evergreen APAC, North AmericaContract

AI Tester / AI QA Analyst

Test and validate AI-powered products and machine-learning models to ensure reliability, performance, and compliance with business requirements.

Agile AI Automation Conversational AI Generative AI +4 skills

Likely evergreen Africa, APAC, North AmericaContract

AI Chatbot Tester

Test and validate AI-powered chatbot responses for accuracy, compliance, and conversational quality, documenting defects and recommending improvements.

AI Conversational AI Generative AI Prompt Engineering

Open 127d APAC, North AmericaContract

Experienced Call Center Quality Assurance Supervisor

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled businesses services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple…

Open 127d APAC, North AmericaContract

Contact Center Quality Assurance Manager

Lead a QA team to monitor and improve agent interactions in a BPO contact center, ensuring compliance and driving customer satisfaction across client accounts.

CRM Six Sigma

Experienced Call Center Quality Assurance Supervisor

Open 127d APACContract

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled businesses services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple…

Quality Assurance (QA) Specialist

Open 127d APACContract

Corrective Action Process Improvement Usability Testing

QA Specialist designs and runs tests to ensure products and services meet quality standards, analyzing results and collaborating with teams to fix issues in a BPO environment.

from 100K PHP

Contact Center Quality Assurance Manager

Open 127d APACContract

Lead a QA team in a BPO contact center, monitoring agent interactions, developing frameworks, and coaching teams to ensure service quality and compliance across client accounts.

CRM Six Sigma