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Handles Spanish-speaking customer calls in a fast-paced BPO office in Cape Town, using CRM tools to resolve inquiries and meet service targets.
Handles Mandarin-speaking customer calls in a fast-paced BPO contact center, ensuring high-quality service across industries like healthcare and e-commerce.
Handles customer calls in Urdu and English for a global BPO provider, ensuring high-quality service across healthcare, retail, and other industries.
Handles inbound/outbound customer calls in Cantonese and English for a global BPO provider, using CRM tools in a fast-paced office setting.
Handles Hindi-speaking customer calls in a fast-paced BPO office, using phones and computers to deliver service across industries like healthcare and e-commerce.
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…
Design and deliver call-center training programs, create e-learning content, and coach agents on soft skills and systems for a BPO provider serving multiple industries.
Design and deliver training programs for call-center agents, update training materials, and coach teams to meet performance goals in a BPO environment.
A Contact Center Trainer develops and delivers training programs for call center agents, ensuring they meet client expectations and deliver exceptional customer service. Core tasks include creating training materials, conducting onboarding and skill-based sessions (both in-person and virtual), and evaluating training effectiveness through performance metrics.
Train new and existing contact-center agents on client-specific processes, soft skills, and systems using in-person and virtual sessions, and evaluate training effectiveness.
Deliver classroom-style onboarding and ongoing training for call-center agents, design curricula and materials, and coach new hires using adult-learning techniques.
Deliver classroom-style onboarding and ongoing training for call-center agents, design curricula using adult-learning techniques, and coach new hires to improve performance.
Oversee a team of 15–25 call-center agents handling inbound customer service calls, coach performance, and drive productivity using standard office and call-center tools.
Oversee day-to-day call center operations, coach agents, and ensure service-level targets are met for clients across industries like healthcare, retail, and financial services.
Oversee a team of 15–25 inbound call-center agents, coaching performance and managing schedules to meet KPIs and client expectations in a fast-paced contact-center environment.
Supervise a team of 15–25 call-center agents handling inbound customer service, coaching performance, and managing KPIs in a tech-enabled BPO environment.
Oversee a team of contact center agents in a BPO environment, ensuring performance targets and customer service excellence while managing schedules and resolving escalations.
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