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POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…
Leads a team of 15–25 call center agents handling inbound customer service calls, coaching performance, and managing workflows using call center tools and KPIs.
Lead a team of 15–25 call center agents handling inbound customer service calls, coaching performance, and managing schedules in a tech-enabled BPO environment.
Supervise a team of 15–25 call-center agents handling inbound customer service calls, coaching performance, and driving KPIs in a tech-enabled BPO environment.
Experienced Call Center Recruiter managing high-volume hiring for contact center roles, responsible for sourcing, screening, and onboarding talent, using ATS and recruitment tools.
Oversee a team of call-center agents in a BPO setting, coaching performance, managing schedules, and ensuring KPIs and SLAs are met.
Handles bilingual English/Spanish inbound and outbound calls to assist customers with billing, account updates, and inquiries while maintaining detailed records and meeting performance goals.
Handles bilingual customer service calls in English and Portuguese, assisting with inquiries, billing, and account updates in a call center environment.
Designs and delivers 6-week training programs for new contact center agents, ensuring they gain skills in customer service, compliance, and operational standards. Focuses on developing training materials, assessing progress, and supporting agents post-training.
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