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POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…
Design and deliver call-center training programs, create e-learning content, and coach agents on soft skills and systems for a BPO provider serving multiple industries.
A Contact Center Trainer develops and delivers training programs for call center agents, ensuring they meet client expectations and deliver exceptional customer service. Core tasks include creating training materials, conducting onboarding and skill-based sessions (both in-person and virtual), and evaluating training effectiveness through performance metrics.
Oversee day-to-day call center operations, coach agents, and ensure service-level targets are met for clients across industries like healthcare, retail, and financial services.
Oversee a team of contact center agents in a BPO environment, ensuring performance targets and customer service excellence while managing schedules and resolving escalations.
Recruit and onboard staff for a global BPO firm’s Sydney call center, handling sourcing, interviews, and HR admin with occasional travel to job fairs.
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled businesses services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple…
Lead a QA team to monitor and improve agent interactions in a BPO contact center, ensuring compliance and driving customer satisfaction across client accounts.
Experienced Call Center Recruiter managing high-volume hiring for contact center roles, responsible for sourcing, screening, and onboarding talent, using ATS and recruitment tools.
Handles bilingual English/Spanish inbound and outbound calls to assist customers with billing, account updates, and inquiries while maintaining detailed records and meeting performance goals.
Handles bilingual customer service calls in English and Portuguese, assisting with inquiries, billing, and account updates in a call center environment.
LOCATION Wichita, KS POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology…
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple…
LOCATION Remote Work-at-Home | Canada POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and…
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