MCI Careers

Likely evergreen Africa, APAC, North AmericaContractSenior

Senior AI Systems Administrator

Oversee and maintain AI infrastructure, ensuring high availability and security for machine learning platforms and model deployments in a global BPO environment.

AI Automation AWS Azure Cloud +16 skills

Likely evergreen Africa, APAC, North AmericaContract

AI Data Annotator

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple…

AI Data Governance Data Quality Data Science Generative AI +3 skills

Likely evergreen Africa, APAC, North AmericaContract

AI Product Manager

Drive AI-powered product strategy and roadmaps, collaborating with engineering and stakeholders to deliver AI solutions that align with business goals and customer needs.

Agile AI Analytics Automation Generative AI +3 skills

Likely evergreen Africa, APAC, North AmericaContractSenior

Senior AI / ML Engineer

Build and deploy enterprise-scale AI/ML models to power predictive analytics and automation for a global BPO and CX provider, using Python and cloud platforms.

Agile AI Ai Enablement AWS Azure +23 skills

Likely evergreen Africa, APAC, North AmericaContractSenior

Senior RAG Engineer

Design and optimize enterprise RAG platforms using vector databases and semantic search to power AI-driven knowledge systems and integrations with LLMs.

AI Ai Enablement API AWS Azure +22 skills

Likely evergreen Africa, APAC, North AmericaContractSenior

Senior AI Agent Developer

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple…

Agentic AI Agile AI API AutoGen +15 skills

Likely evergreen Africa, APAC, North AmericaContractSenior

Senior AI Product Manager

Lead AI product strategy and delivery for a global BPO/XaaS provider, defining roadmaps and driving adoption of AI-powered solutions across industries like healthcare, retail, and finance.

Acceptance Criteria Agile AI Ai Enablement Analytics +8 skills

Likely evergreen Africa, APAC, North AmericaContractSenior

Senior Generative AI Engineer

Lead the design and implementation of enterprise-scale generative AI solutions using LLMs and prompt engineering, while mentoring teams and ensuring secure, compliant deployments.

AI Ai Enablement Anthropic AWS Azure +17 skills

Likely evergreen Africa, APAC, North AmericaContract

AI Agent Developer

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple…

Agentic AI AI API AutoGen Automation +14 skills

Open 127d Africa, APAC, North AmericaContract

AI / Machine Learning Engineer

Build and deploy machine learning models to automate and optimize business processes, using Python and cloud platforms to drive operational efficiency and strategic insights.

AI Analytics Automation CI/CD Cloud +28 skills

Likely evergreen Africa, APAC, North AmericaContract

RAG Engineer

Build Retrieval-Augmented Generation systems that combine LLMs with enterprise knowledge, designing vector search pipelines and document ingestion to deliver accurate, context-aware AI responses.

Agile AI API AWS Azure +27 skills

Likely evergreen Africa, APAC, North AmericaContract

Generative AI Engineer

Build and deploy generative AI applications using LLMs to automate workflows and improve customer experiences in a BPO and CX-focused tech company.

AI Ansible API Automation AWS +24 skills

Likely evergreen APAC, North AmericaContract

Experienced Call Center Manager

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…

Cloud CRM E-commerce

Open 127d North AmericaContract

Workforce Management Manager

United States

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…

AI Analytics Automation Cloud E-commerce +3 skills

Likely evergreen APAC, North AmericaContract

Experienced Call Center Trainer

Design and deliver call-center training programs, create e-learning content, and coach agents on soft skills and systems for a BPO provider serving multiple industries.

Cloud E-commerce

Likely evergreen APAC, North AmericaContract

Contact Center Trainer

A Contact Center Trainer develops and delivers training programs for call center agents, ensuring they meet client expectations and deliver exceptional customer service. Core tasks include creating training materials, conducting onboarding and skill-based sessions (both in-person and virtual), and evaluating training effectiveness through performance metrics.

Cloud CRM E-commerce

Open 127d On-siteNorth AmericaContract

Call Center Training Instructor I

United States

Deliver classroom-style onboarding and ongoing training for call-center agents, design curricula and materials, and coach new hires using adult-learning techniques.

Cloud E-commerce

Open 127d On-siteNorth AmericaContract

Call Center Training Instructor

United States

Deliver classroom-style onboarding and ongoing training for call-center agents, design curricula using adult-learning techniques, and coach new hires to improve performance.

Cloud E-commerce

Likely evergreen APAC, Europe, LATAM, MENA, North AmericaContractC-level

VP BPO Sales

+2

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…

Analytics Cloud Contract Negotiation CRM E-commerce +2 skills