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POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…
Senior Accounting Analyst prepares financial statements, reconciliations, and audits for a fast-growing BPO firm, ensuring GAAP compliance and supporting data-driven decisions in a service-driven environment.
Recruits Spanish-speaking talent for call-center and BPO roles, screens candidates, and manages hiring pipelines using ATS tools.
Provides remote administrative support to executives, handling scheduling, communications, and data management using standard office software in a BPO environment.
Provide high-level administrative support to senior leadership, managing complex schedules, travel, expenses, and confidential tasks using office software in a US-based role.
Designs and delivers 6-week training programs for new contact center agents, ensuring they gain skills in customer service, compliance, and operational standards. Focuses on developing training materials, assessing progress, and supporting agents post-training.
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple…
Oversee a collections team in a call center, coaching agents to meet debt recovery targets while ensuring compliance with regulations and company policies.
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