MCI Careers

Likely evergreen Africa, APAC, North AmericaContractSenior

Senior AI Product Manager

Lead AI product strategy and delivery for a global BPO/XaaS provider, defining roadmaps and driving adoption of AI-powered solutions across industries like healthcare, retail, and finance.

Acceptance Criteria Agile AI Ai Enablement Analytics +8 skills

Likely evergreen Africa, APAC, North AmericaContractSenior

Senior Generative AI Engineer

Lead the design and implementation of enterprise-scale generative AI solutions using LLMs and prompt engineering, while mentoring teams and ensuring secure, compliant deployments.

AI Ai Enablement Anthropic AWS Azure +17 skills

Likely evergreen Africa, APAC, North AmericaContract

AI Agent Developer

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple…

Agentic AI AI API AutoGen Automation +14 skills

Open 127d Africa, APAC, North AmericaContract

AI / Machine Learning Engineer

Build and deploy machine learning models to automate and optimize business processes, using Python and cloud platforms to drive operational efficiency and strategic insights.

AI Analytics Automation CI/CD Cloud +28 skills

Likely evergreen Africa, APAC, North AmericaContract

RAG Engineer

Build Retrieval-Augmented Generation systems that combine LLMs with enterprise knowledge, designing vector search pipelines and document ingestion to deliver accurate, context-aware AI responses.

Agile AI API AWS Azure +27 skills

Likely evergreen Africa, APAC, North AmericaContract

Generative AI Engineer

Build and deploy generative AI applications using LLMs to automate workflows and improve customer experiences in a BPO and CX-focused tech company.

AI Ansible API Automation AWS +24 skills

Vendor Operations Manager

AI Cloud E-commerce Performance Management Power BI +5 skills

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…

Director - Call Center Operations

Analytics Cloud Corrective Action CRM E-commerce +4 skills

Oversee and optimize outsourced or captive call center operations for a global BPO provider, ensuring high service levels, cost efficiency, and customer experience across industries like healthcare, retail, and financial services.

Portuguese Call Center Representatives

Handles Portuguese-speaking customer calls in a Cape Town office, using CRM tools to resolve queries and meet service targets for global clients.

Dutch Call Center Representatives

Handles Dutch-speaking customer calls in a Cape Town office, using CRM tools to resolve queries and meet service targets.

French Call Center Representatives

Handles French-speaking customer calls in a Cape Town office, logging interactions and resolving inquiries for campaigns across industries like healthcare and e-commerce.

German Call Center Representatives

Handles German-speaking customer calls in a Cape Town office, using CRM tools to resolve inquiries and meet service targets for global clients.

Italian Call Center Representatives

Handles Italian-language customer calls in a Cape Town office, resolving inquiries and maintaining records for a global BPO provider serving industries like healthcare and e-commerce.

Spanish Call Center Representatives

Handles Spanish-speaking customer calls in a fast-paced BPO office in Cape Town, using CRM tools to resolve inquiries and meet service targets.

Mandarin Call Center Representatives

Handles Mandarin-speaking customer calls in a fast-paced BPO contact center, ensuring high-quality service across industries like healthcare and e-commerce.

Urdu Call Center Representatives

Handles customer calls in Urdu and English for a global BPO provider, ensuring high-quality service across healthcare, retail, and other industries.

Cantonese Call Center Representatives

Handles inbound/outbound customer calls in Cantonese and English for a global BPO provider, using CRM tools in a fast-paced office setting.

Hindi Call Center Representatives

Handles Hindi-speaking customer calls in a fast-paced BPO office, using phones and computers to deliver service across industries like healthcare and e-commerce.

UI/UX Designer - Labor Marketplace

Accessibility Cloud CRM E-commerce Figma +8 skills

Designs intuitive web and mobile interfaces for a next-gen labor marketplace, mapping candidate and employer journeys, building design systems, and optimizing hiring flows with Figma and user research.