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POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…
Assists with recruiting by screening candidates over phone/email, scheduling interviews, and managing hiring records in a fast-paced call center environment.
Recruits and screens candidates for a BPO firm, managing the full hiring cycle including phone interviews, scheduling, and administrative tasks.
Recruits Spanish-speaking talent for call-center and BPO roles, screens candidates, and manages hiring pipelines using ATS tools.
Provides remote administrative support to executives, handling scheduling, communications, and data management using standard office software in a BPO environment.
Provide high-level administrative support to senior leadership, managing complex schedules, travel, expenses, and confidential tasks using office software in a US-based role.
Designs and delivers 6-week training programs for new contact center agents, ensuring they gain skills in customer service, compliance, and operational standards. Focuses on developing training materials, assessing progress, and supporting agents post-training.
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