MCI Careers

Likely evergreen Africa, APAC, North AmericaContract

AI Prompt Engineer

Designs, tests, and refines AI prompts to improve generative AI outputs for customer support, content generation, and automation across industries like healthcare, retail, and finance.

AI Analytics Anthropic Automation Claude +14 skills

Likely evergreen Africa, APAC, North AmericaContract

AI Prompt Specialist

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple…

AI Analytics Anthropic Automation Conversational AI +6 skills

Likely evergreen Africa, APAC, North AmericaContractSenior

Senior AI Business Analyst

Leads AI and automation business analysis to identify opportunities, define requirements, and ensure AI investments deliver measurable outcomes for a global BPO and CX services provider.

Agile AI Ai Enablement Analytics Automation +7 skills

Likely evergreen Africa, APAC, North AmericaContractSenior

Senior AI Operations Analyst

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple…

AI Analytics Automation Business Intelligence Data Analytics +7 skills

Likely evergreen Africa, APAC, North AmericaContract

AI Operations Analyst

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple…

Agile AI Analytics Automation Business Intelligence +6 skills

Likely evergreen Africa, APAC, North AmericaContract

AI Business Analyst

Bridge business needs and AI solutions by analyzing processes, gathering requirements, and translating them into AI-driven improvements to enhance performance and scalability.

Agile AI Ai Enablement Analytics Automation +6 skills

Likely evergreen Africa, APAC, North AmericaContract

AI Product Owner

Own the AI product roadmap, backlog, and requirements for an AI-powered CX platform, bridging business needs with technical delivery in an Agile environment.

Acceptance Criteria Agile AI Automation Generative AI +6 skills

Likely evergreen Africa, APAC, North AmericaContract

AI Workflow Automation Manager

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple…

Agile AI Automation Generative AI Performance Management +4 skills

Likely evergreen APAC, North AmericaContract

AI Tester / AI QA Analyst

Test and validate AI-powered products and machine-learning models to ensure reliability, performance, and compliance with business requirements.

Agile AI Automation Conversational AI Generative AI +4 skills

Likely evergreen Africa, APAC, North AmericaContractSenior

Senior AI Prompt Engineer

Designs, tests, and refines prompts for large language models to improve AI response quality and business outcomes across customer-service and automation use cases.

Agentic AI AI Analytics Anthropic Automation +8 skills

Likely evergreen Africa, APAC, North AmericaContractSenior

Senior AI Systems Administrator

Oversee and maintain AI infrastructure, ensuring high availability and security for machine learning platforms and model deployments in a global BPO environment.

AI Automation AWS Azure Cloud +16 skills

Likely evergreen Africa, APAC, North AmericaContract

AI Product Manager

Drive AI-powered product strategy and roadmaps, collaborating with engineering and stakeholders to deliver AI solutions that align with business goals and customer needs.

Agile AI Analytics Automation Generative AI +3 skills

Likely evergreen Africa, APAC, North AmericaContractSenior

Senior AI Agent Developer

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple…

Agentic AI Agile AI API AutoGen +15 skills

Likely evergreen Africa, APAC, North AmericaContractSenior

Senior AI Product Manager

Lead AI product strategy and delivery for a global BPO/XaaS provider, defining roadmaps and driving adoption of AI-powered solutions across industries like healthcare, retail, and finance.

Acceptance Criteria Agile AI Ai Enablement Analytics +8 skills

Likely evergreen Africa, APAC, North AmericaContract

AI Agent Developer

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple…

Agentic AI AI API AutoGen Automation +14 skills

Open 127d Africa, APAC, North AmericaContract

AI / Machine Learning Engineer

Build and deploy machine learning models to automate and optimize business processes, using Python and cloud platforms to drive operational efficiency and strategic insights.

AI Analytics Automation CI/CD Cloud +28 skills

Likely evergreen Africa, APAC, North AmericaContract

Generative AI Engineer

Build and deploy generative AI applications using LLMs to automate workflows and improve customer experiences in a BPO and CX-focused tech company.

AI Ansible API Automation AWS +24 skills

A/B Testing Ahrefs Automation Cloud E-commerce +10 skills

Experienced SEO Manager

Open 127d AfricaContract

South Africa

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…

Open 127d North AmericaContract

Workforce Management Manager

United States

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…

AI Analytics Automation Cloud E-commerce +3 skills