MCI Careers

Senior Business Development Specialist

Business Development Cloud E-commerce Go-to-Market Networking

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…

Senior BPO Business Development Manager

Analytics Business Development Cloud CRM E-commerce

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…

Analytics Cloud Copywriting E-commerce Email Marketing +2 skills

Website Developer

Open 127d APACContract

Philippines

Develops and maintains company websites, updates content, and manages SEO and email marketing in a call-center-focused BPO environment.

100K – 120K PHP

Senior Sales Manager

Analytics Cloud E-commerce Lead Generation

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…

Senior Business Development Manager

Business Development Cloud CRM Data Mining E-commerce +4 skills

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…

Likely evergreen Africa, APAC, North AmericaContract

AI Systems Administrator

Manages and optimizes AI/ML infrastructure, including GPU clusters and cloud environments, to ensure reliable, secure, and scalable AI system operations.

AI Ansible API Automation AWS +27 skills

Likely evergreen Africa, APAC, North AmericaContract

AI Security Analyst

Secure AI systems and machine-learning platforms by assessing risks, monitoring threats, and enforcing compliance across MCI’s global BPO and CX operations.

AI Ai Enablement Cism Cissp Cloud +9 skills

Likely evergreen Africa, APAC, North AmericaContractPrincipal

Principal Prompt Engineer

Lead AI prompt engineering at a global BPO/XaaS firm, designing and optimizing prompts for LLMs to improve enterprise AI solutions across industries like healthcare and finance.

Agentic AI AI Ai Enablement Anthropic Cloud +5 skills

Likely evergreen Africa, APAC, North AmericaContractSenior

Senior AI Systems Administrator

Oversee and maintain AI infrastructure, ensuring high availability and security for machine learning platforms and model deployments in a global BPO environment.

AI Automation AWS Azure Cloud +16 skills

Likely evergreen Africa, APAC, North AmericaContractSenior

Senior AI / ML Engineer

Build and deploy enterprise-scale AI/ML models to power predictive analytics and automation for a global BPO and CX provider, using Python and cloud platforms.

Agile AI Ai Enablement AWS Azure +23 skills

Likely evergreen Africa, APAC, North AmericaContractSenior

Senior RAG Engineer

Design and optimize enterprise RAG platforms using vector databases and semantic search to power AI-driven knowledge systems and integrations with LLMs.

AI Ai Enablement API AWS Azure +22 skills

Likely evergreen Africa, APAC, North AmericaContractSenior

Senior AI Agent Developer

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple…

Agentic AI Agile AI API AutoGen +15 skills

Likely evergreen Africa, APAC, North AmericaContractSenior

Senior Generative AI Engineer

Lead the design and implementation of enterprise-scale generative AI solutions using LLMs and prompt engineering, while mentoring teams and ensuring secure, compliant deployments.

AI Ai Enablement Anthropic AWS Azure +17 skills

Likely evergreen Africa, APAC, North AmericaContract

AI Agent Developer

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple…

Agentic AI AI API AutoGen Automation +14 skills

Open 127d Africa, APAC, North AmericaContract

AI / Machine Learning Engineer

Build and deploy machine learning models to automate and optimize business processes, using Python and cloud platforms to drive operational efficiency and strategic insights.

AI Analytics Automation CI/CD Cloud +28 skills

Likely evergreen Africa, APAC, North AmericaContract

RAG Engineer

Build Retrieval-Augmented Generation systems that combine LLMs with enterprise knowledge, designing vector search pipelines and document ingestion to deliver accurate, context-aware AI responses.

Agile AI API AWS Azure +27 skills

Likely evergreen Africa, APAC, North AmericaContract

Generative AI Engineer

Build and deploy generative AI applications using LLMs to automate workflows and improve customer experiences in a BPO and CX-focused tech company.

AI Ansible API Automation AWS +24 skills

AI Cloud E-commerce Performance Management Power BI +5 skills

Vendor Operations Manager

Open 127d AfricaContract

South Africa

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…

Analytics Cloud Corrective Action CRM E-commerce +4 skills

Director - Call Center Operations

Open 127d AfricaContract

South Africa

Oversee and optimize outsourced or captive call center operations for a global BPO provider, ensuring high service levels, cost efficiency, and customer experience across industries like healthcare, retail, and financial services.