MCI Careers

NewBe an early applicant APACContract

4 days ago

Remote Sales Development Representative

CRM HubSpot Lead Generation Salesforce

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple…

Likely evergreen APAC, North AmericaContractLead

Sales Lead

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…

Analytics Cloud CRM E-commerce Strategic Planning

Likely evergreen APAC, North AmericaContractSenior

Senior BPO Business Development Manager

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…

Analytics Business Development Cloud CRM E-commerce

Likely evergreen APAC, North AmericaContractSenior

Senior Business Development Manager

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…

Business Development Cloud CRM Data Mining E-commerce +4 skills

Director - Call Center Operations

Open 127d AfricaContract

Analytics Cloud Corrective Action CRM E-commerce +4 skills

Oversee and optimize outsourced or captive call center operations for a global BPO provider, ensuring high service levels, cost efficiency, and customer experience across industries like healthcare, retail, and financial services.

UI/UX Designer - Labor Marketplace

Open 127d AfricaContract

Accessibility Cloud CRM E-commerce Figma +8 skills

Designs intuitive web and mobile interfaces for a next-gen labor marketplace, mapping candidate and employer journeys, building design systems, and optimizing hiring flows with Figma and user research.

Open 127d HybridAfricaContract

Product Engineer (Design + Full-Stack)

A/B Testing Accessibility Analytics API Api Design +18 skills

Design intuitive UX and build full-stack systems for a next-gen labor marketplace that powers hiring workflows, worker profiles, and employer dashboards using React, Node.js, Python, and SQL.

Full-Stack Engineer – Labor Marketplace

Open 127d AfricaContract

Analytics API AWS Candidate Experience CI/CD +24 skills

Build and own the full-stack for a labor marketplace that matches workers with employers, handling job postings, matching logic, scheduling, and employer dashboards using modern web and mobile tech.

Marketing Copywriter

Cloud Copywriting CRM E-commerce HubSpot +3 skills

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…

Likely evergreen APAC, North AmericaContract

Experienced Call Center Manager

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…

Experienced Call Center Manager

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…

Likely evergreen APAC, North AmericaContract

Contact Center Trainer

A Contact Center Trainer develops and delivers training programs for call center agents, ensuring they meet client expectations and deliver exceptional customer service. Core tasks include creating training materials, conducting onboarding and skill-based sessions (both in-person and virtual), and evaluating training effectiveness through performance metrics.

Contact Center Trainer

Train new and existing contact-center agents on client-specific processes, soft skills, and systems using in-person and virtual sessions, and evaluate training effectiveness.

Likely evergreen APAC, Europe, LATAM, MENA, North AmericaContractC-level

VP BPO Sales

+2

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…

Analytics Cloud Contract Negotiation CRM E-commerce +2 skills

Open 127d APAC, North AmericaContract

Experienced Call Center Operations Supervisor

Oversee day-to-day call center operations, coach agents, and ensure service-level targets are met for clients across industries like healthcare, retail, and financial services.

Likely evergreen APAC, North AmericaContract

Contact Center Operations Supervisor

Oversee a team of contact center agents in a BPO environment, ensuring performance targets and customer service excellence while managing schedules and resolving escalations.

Contact Center Operations Supervisor

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…

Open 127d North AmericaContract

Client Services Manager

United States

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…

Open 127d APAC, North AmericaContract

Contact Center Quality Assurance Manager

Lead a QA team to monitor and improve agent interactions in a BPO contact center, ensuring compliance and driving customer satisfaction across client accounts.

CRM Six Sigma