MCI Careers

NewBe an early applicant APACContract

2 days ago

Quality Assurance (QA) Specialist

Corrective Action Process Improvement Usability Testing

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled businesses services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple…

NewBe an early applicant On-siteNorth AmericaContract

4 days ago

Human Resources Specialist

Employee Relations HRIS Process Improvement

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple…

Likely evergreen Africa, APAC, North AmericaContractSenior

Senior AI Business Analyst

Leads AI and automation business analysis to identify opportunities, define requirements, and ensure AI investments deliver measurable outcomes for a global BPO and CX services provider.

Agile AI Ai Enablement Analytics Automation +7 skills

Likely evergreen Africa, APAC, North AmericaContractSenior

Senior AI Operations Analyst

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple…

AI Analytics Automation Business Intelligence Data Analytics +7 skills

Likely evergreen Africa, APAC, North AmericaContract

AI Business Analyst

Bridge business needs and AI solutions by analyzing processes, gathering requirements, and translating them into AI-driven improvements to enhance performance and scalability.

Agile AI Ai Enablement Analytics Automation +6 skills

Likely evergreen Africa, APAC, North AmericaContract

AI Workflow Automation Manager

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple…

Agile AI Automation Generative AI Performance Management +4 skills

Analytics Cloud Corrective Action CRM E-commerce +4 skills

Director - Call Center Operations

Open 127d AfricaContract

South Africa

Oversee and optimize outsourced or captive call center operations for a global BPO provider, ensuring high service levels, cost efficiency, and customer experience across industries like healthcare, retail, and financial services.

WFM Manager

Open 127d APACContract

Analytics Cloud E-commerce Power Query Power BI +5 skills

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…

SQL Developer

Open 127d APACContract

Agile AI Automation Cloud E-commerce +9 skills

Develops and optimizes MS SQL and MySQL databases, scripts, and ETL workflows for contact center clients, while creating Power BI reports and automating processes in a fast-paced BPO environment.

Open 127d On-siteAPAC, North AmericaContract

Sales Supervisor I

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…

Cloud E-commerce Performance Management Process Improvement

Open 127d On-siteAPACContract

Sales Supervisor I

Cloud E-commerce Performance Management Process Improvement

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…

Open 127d North AmericaContract

Operations Manager

AI Analytics Automation Cloud E-commerce +3 skills

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…

Open 127d On-siteNorth AmericaContract

Human Resources Generalist

Employee Relations HRIS Process Improvement

HR Generalist role supporting employee relations, policy implementation, and HRIS management for a BPO company with on-site office attendance required.

Open 127d On-siteNorth AmericaContract

Human Resources Specialist

Cloud E-commerce Employee Relations HRIS Process Improvement

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…

Likely evergreen On-siteNorth AmericaContract

Human Resources Business Partner I

Cloud E-commerce Employee Relations Process Improvement

An HR Business Partner supports employee engagement, training, and organizational effectiveness by collaborating with teams to implement HR strategies, resolve issues, and improve processes in a fast-growing outsourcing company.

Quality Assurance (QA) Specialist

Open 127d APACContract

Corrective Action Process Improvement Usability Testing

QA Specialist designs and runs tests to ensure products and services meet quality standards, analyzing results and collaborating with teams to fix issues in a BPO environment.

from 100K PHP

Open 124d North AmericaContract

Director of Accounting

Accounts Payable Automation ERP Financial Reporting General Ledger +5 skills

Oversee all accounting operations, financial reporting, and internal controls for a global BPO provider, ensuring GAAP compliance and supporting executive decision-making.

Open 119d North AmericaContract

Call Center Collections Director

Cloud CRM E-commerce Performance Management Process Improvement +1 skills

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…

Open 119d North AmericaContract

Call Center Collections Manager

Analytics Automation Cloud CRM E-commerce +2 skills

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…