MCI Careers

NewBe an early applicant On-siteNorth AmericaContract

4 days ago

Call Center Training Instructor I

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple…

NewBe an early applicant On-siteNorth AmericaContract

4 days ago

Call Center Training Instructor

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple…

Call Center Training Instructor I

Deliver classroom-style onboarding and ongoing training for call-center agents, design curricula and materials, and coach new hires using adult-learning techniques.

Call Center Training Instructor

Deliver classroom-style onboarding and ongoing training for call-center agents, design curricula using adult-learning techniques, and coach new hires to improve performance.

Open 127d On-siteAPAC, North AmericaContract

Sales Supervisor I

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…

Cloud E-commerce Performance Management Process Improvement

Open 127d On-siteAPACContract

Sales Supervisor I

Cloud E-commerce Performance Management Process Improvement

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…

Open 127d On-siteAPACContract

Customer Service Supervisor I

Oversee a team of 15–25 inbound call-center agents, coaching performance and managing schedules to meet KPIs and client expectations in a fast-paced contact-center environment.

100K – 120K PHP

Customer Service Supervisor I

Supervise a team of 15–25 call-center agents handling inbound customer service, coaching performance, and managing KPIs in a tech-enabled BPO environment.

Call Center Operations Manager

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…

Open 127d On-siteAPACContract

Call Center Customer Service Manager

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…

Call Center Customer Service Manager

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…

Human Resources Generalist

Employee Relations HRIS Process Improvement

HR Generalist role supporting employee relations, policy implementation, and HRIS management for a BPO company with on-site office attendance required.

Human Resources Specialist

Cloud E-commerce Employee Relations HRIS Process Improvement

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…

Human Resources Administrator

Cloud E-commerce Employee Relations

Supports HR operations for a large outsourcing firm, handling onboarding, employee engagement, process improvements, and administrative tasks to align HR strategies with business goals in a fast-paced environment.

Likely evergreen On-siteNorth AmericaContract

Human Resources Business Partner I

Cloud E-commerce Employee Relations Process Improvement

An HR Business Partner supports employee engagement, training, and organizational effectiveness by collaborating with teams to implement HR strategies, resolve issues, and improve processes in a fast-growing outsourcing company.

Human Resources Business Partner II

Cloud E-commerce Employee Relations

HR Business Partner role supporting call-center operations; partners with leaders on training, engagement, and HR process improvements in a fast-paced BPO environment.

Human Resources Business Partner III

Cloud E-commerce Employee Relations

HR Business Partner role supporting call-center operations, driving employee engagement, training, and HR process improvements in a fast-growing BPO company.

Open 118d On-siteAPAC, North AmericaContract

Call Center Sales Manager

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…

Open 114d On-siteAPACContract

BPO Operations Supervisor I

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…