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Supervise a 24/7 IT service desk that logs, triages, and escalates customer network issues using tools like REMEDY and PureCloud.
Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and…
Designs and leads firmware validation strategies for embedded systems in access control hardware, bridging hardware/software with automation (HIL) and debugging tools like oscilloscopes. Core tech: C/C++, Python, RTOS, RS-485, BLE, TLS, and cloud connectivity.
Provide inbound phone support for customers and staff, troubleshoot equipment issues, and resolve service requests in a call-center role.
Own and drive the product roadmap for AI-powered surveillance cameras, collaborating with engineering and customers to deliver hardware and analytics that protect people and property.
Sell cybersecurity services (SOC, advisory, assessments) to public safety and enterprise clients across the U.S. North, engaging C-level executives and retiring quota.
On-site and remote troubleshooting of Motorola ASTRO communications systems, including networking, cybersecurity, and RF infrastructure, with 75-80% travel.
Build and maintain secure, high-availability on-premise Kubernetes/OpenShift clusters for mission-critical public-safety SaaS, automating infrastructure with Ansible/Python and hardening Linux/VMware stacks.
Write and refine user-focused technical documentation for Motorola’s cloud-based video security and access control platforms, collaborating with engineering and UX teams.
Sell and demo Motorola’s public-safety video and license-plate reader systems to Alabama law-enforcement and government agencies, traveling 50% of the time to meet chiefs, sheriffs and administrators.
Designs and runs onboarding programs for new project managers and technical roles, including training content, event logistics, and LMS administration to accelerate time-to-readiness.
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