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WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From…
Senior analyst at OCBC (Singapore) building the data foundation for customer complaints and friction intelligence: sourcing and managing multi-system data, designing thematic monitoring and escalation-detection models, and delivering dashboards and management reporting. Core focus on data analytics, visualization, statistical/anomaly detection and AI/automation tools in a banking context.
Bank of Singapore opens doors to new opportunities. At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most…
Leads quality assurance and process improvement for OCBC's contact center in Indonesia: designing QA scorecards, monitoring calls and digital channels, running root-cause/CAPA cycles, and driving data-driven process optimization. Leverages AI/speech-analytics tools and partners with Product, Digital, and IT within a regulated banking environment.
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