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Ottawa

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3 jobs
Ottawa
19 hours ago

Remote Help Desk Support / Help Desk Analyst

NewBe an early applicant RemoteNorth AmericaFull-time
United States

Remote help desk analyst providing technical support to end-users: troubleshooting Windows/macOS, software, hardware, and network issues via phone, email, chat, and ticketing systems (e.g. Zendesk, Freshdesk, ServiceNow), documenting resolutions, updating knowledge bases, and escalating complex issues.

Freshdesk Help Desk macOS ServiceNow Zendesk
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Ottawa
19 hours ago

Help Desk Specialist

NewBe an early applicant RemoteNorth AmericaFull-time
United States

A first-line IT support role: the Help Desk Specialist is the first point of contact for employees/customers, diagnosing hardware and software issues, tracking and routing tickets, and assisting users remotely and in person in a Windows Domain environment. Key tools include help desk software, remote control tools, and databases.

Help Desk
Ottawa
19 hours ago

Online Customer Service Representative

NewBe an early applicant RemoteNorth AmericaFull-time
United States

We are seeking a detail-oriented and customer-focused Online Customer Service Representative to join our team. In this role, you will support customers through digital channelsincluding email, live chat, social media,…