On-site VIP Service Desk Analyst in São Paulo (Morumbi) acting as the primary high-priority support contact for directors, executives, and C-Level users. Day-to-day work covers advanced troubleshooting across Windows 11, macOS, and mobile devices, Microsoft 365 administration (Intune, Entra ID, Exchange Online), MDM, networking/VPN, and meeting-room AV. PJ contract.
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