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PHMG, an audio branding agency, is hiring a Quality Assurance Manager at its Old Trafford, Manchester office. The role helps lead the QA team and internal audit function, reviewing client communications, analysing data and trends, testing CRM updates, and coaching staff to improve client retention. Core tools include Excel and CRM systems.
Manages quality assurance for PHMG's Client Retention function in Manchester: reviewing client communications, auditing the global inbox, analysing data trends, and testing CRM updates to keep quality standards high. Relies heavily on Excel, data analysis, and process-improvement work.
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