Fast-track your career with the
world’s leading audio branding agency:

Now’s an exciting time to join us at PHMG. Our international client base is expanding across the globe, creating endless opportunities for rapid career progression. And with your success comes valuable rewards.

More than 400 staff across the UK and North America are a part of our business – on the road, and in our offices in Manchester and Chicago. We want to add your talent to this dynamic, creative and passionate team.

Role: Onboarding Account Manager

Location: 401 N Michigan Avenue, Chicago, IL

Salary: Competitive Base Salary with uncapped commissions; $75K total on target earnings

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Working with 36,000 clients in 54 countries across the globe, PHMG is a world-leader in audio branding and cloud- based telephony optimization – trusted by leading brands and SMEs alike to enhance the caller experience at every opportunity.

We’re expanding our client success team and are currently recruiting a proven Client Relationship Manager to join our new Chicago Account Management team.

After that, you’ll help establish the team from the ground up.

You’ll be responsible for handling the day-to-day management of client accounts; made up of new clients sent your way by our expert sales teams.

What you’ll be doing:

At every touchpoint you’ll demonstrate your expert-level understanding of your client’ needs, PHMG’s product portfolio and the wider industry to offer clients exceptional creative, technical, and commercial support
Optimize the client experience, creating operational efficiency and maximum satisfaction from clients
Lead from the front to create an environment for success
Achieve financial and client satisfaction goals
Give details to our clients on how our service works, set timeline expectations, and ultimately create trust with clients
Manage client onboarding with appropriate internal personnel in engineering, production, creative, and sales departments to quickly launch productions.
Take responsibility for overall satisfaction and retention of assigned mid-market clients
Resolve client issues and work with internal stakeholders to propose solutions

What we look for:

Proven knowledge and experience of on boarding
A creative, problem-solver who focuses on delivering client satisfaction
Highly organized and a diligent project manager, able to multi-task on client projects and deliverables
Strong technical skills with focus on process and system development
Proven ability to achieve quotas and KPI’s
A proactive and effective written and verbal communicator

Perks of working at PHMG:

18 Days PTO, 2 VTO Days, plus up to 9 federal holidays
Comprehensive health benefits package
401k with company matching
Commuter benefits through Ventra and Divvy, and subsidized parking options
Dynamic offices with spectacular views of Lake Michigan
Free onsite gym membership

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PHMG is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, gender expression, veteran status, or disability.

All applicants must possess current US work Authorization.

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Fast-track your career with theworld’s leading audio branding agency:

What you’ll be doing:

What we look for:

Perks of working at PHMG:

Fast-track your career with the
world’s leading audio branding agency:

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Client Success Director